Every time I go for a check-up, everyone is so nice and friendly!! I had an appointment on Valentine's day, and one of the lady's tightening my braces took one of her heart stickers off of her face and put it on me! She even said it looked better on me! I kept it on for the rest of the day! Also, they give me PLENTY of wax to ensure my braces aren't hurting me! SO nice here!